Returns & refunds

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

[TBD — confirm return window and return address with fulfilment partner] We accept change-of-mind returns within 30 days of delivery, provided the product is unused, in its original packaging and in resalable condition.

Change-of-mind return shipping is at your cost. The original shipping charge is not refunded.

If your item is faulty, damaged in transit, or not what you ordered, email info@gettensr.com with your order reference and a photo. We will cover return shipping and send a replacement or issue a full refund.

For health and hygiene reasons we cannot accept change-of-mind returns on products that have been used against the skin. This does not affect your rights where a product is faulty.

The TENSR 28 program is a digital product delivered on purchase. Because access is granted immediately, it is not returnable on change of mind. If the download fails or the content is not as described, contact us and we will fix it or refund it.

Approved refunds are returned to the original payment method. Depending on your bank, funds typically appear within 5–10 business days of the refund being issued.